Agenda

(Updated as of 21 November 2017, Subject to changes)

30 November 2017, Thursday


8:00am-9:00am

Registration


9:00am-9:10am

Welcome remarks


9:10am-10:00am

Cruise Leaders’ Say: What Lies Ahead?
Top executives from leading cruise lines share their thoughts on the state of Southeast Asia’s cruising industry and where they think it is headed. 

Moderators

  • Arnie Weissmann, Editor-In-Chief, Travel Weekly
  • Yeoh Siew Hoon, Editorial Director, Northstar Travel Media

Speakers

  • Sean Treacy, managing director for Asia Pacific, Royal Caribbean Cruises Ltd
  • William Harber, President, China & Asia Pacific, Hurtigruten
  • Michael Ungerer, Chief Operations Officer, Carnival Asia
  • Michael Goh, Senior Vice President Sales, Genting Cruise  Lines

10:00am-10:45am

Rise of Cruising in Southeast Asia
Passenger volume in Asia surpassed the three million mark in 2016, according to Cruise Lines International Association – the region’s potential for further growth is undeniable. Hear these speakers share their insights on what they see as important considerations when it comes to promoting the region as an attractive cruise destination.

Moderator

  • Yeoh Siew Hoon, Editorial Director, Northstar Travel Media

Speakers

  • Raymond Lim, Area Director, Singapore Tourism Board’s Regional Office in Indonesia
  • H.E. Ngurah Swajaya, Ambassador Extraordinary and Plenipotentiary of the Republic of Indonesia to Singapore
  • Dato’ Syed Mohamad bin Syed Murtaza, Chairman, Penang Port
  • Kajorndet Apichartrakul, Director, Tourism Authority of Thailand

10:45am-11:15am

Networking Break


11:15am-11:35pm

Cruise Line Session


11:35pm-11:55pm

Cruise Line Session


11:55pm-12:15pm

Cruise Line Session


12:15pm-12:35pm

Coffee Talk With The Cruise Guru: Bob Guy, Destination Asia
The modern-day cruising business in Singapore didn’t just start in the 90s, contrary to popular belief. Hear from Bob Guy, the straight-talking cruise veteran with an encyclopedic knowledge of the region and who was here when everything began. 

Moderator

  • Yeoh Siew Hoon, Editorial Director, Northstar Travel Media

Speaker

  • Bob Guy, MD for Singapore & Malaysia, Destination Asia

12:35pm-1:45pm

Lunch


Lucky Draw 1

1:45pm-2:05pm


2:05pm-2:15pm

Airline Session


2:15pm-2:30pm

Cruise Line Session


2:30pm-3:15pm

From Sea to Shore: Cashing In On the Cruising Wave
Beyond onboard activities, the cruise passenger wants to discover a new place and shore excursions offer the chance to do so. Discover the itineraries that appeal to different segments of customers, and seize the opportunity to maximise commission income by encouraging clients to book ahead of the cruise.

Moderator

  • Christina Siaw, CEO, Singapore Cruise Centre

Speakers

  • Darren Tan, MD, World Express Group
  • Phan Xuan Ahn, Chairman, Viet Excursions
  • Andy Tan, Hotelbeds
  • William Harber, President, China & Asia-Pacific, Hurtigruten 

3:15pm–4:00pm

Group Bookings – Your Next Big Opportunity?
What are the opportunities in selling cruising holidays beyond cabins? MICE cruise makes up a small but growing sector, while thematic cruises are great for catering to the different interests of discerning passengers and repeat cruisers – be it a wine appreciation cruise or a wellness cruise. How can travel agents work – individually or together – or with cruise companies to create an experience that truly resonates with the customer? 

Moderator

  • Arnie Weissmann, Editor-In-Chief, Travel Weekly

Speakers

  • Royanto Handaya, President Director, Panorama JTB Tours Indonesia
  • Sean Treacy, managing director for Asia Pacific, Royal Caribbean Cruises Ltd
  • Koh Chong Wee, General Manager, Citystate Cruises, Citystate Travel
  • Michael Goh, Senior Vice President Sales, Genting Cruise Lines

4:00pm – 4:30pm

Networking Break


4:30pm – 5:15pm

Curators of Cruise Experience
Clients can easily get information about a ship’s offerings online or via brochures. To stay relevant, travel agents have to go beyond the ship’s hardware to ‘matchmake’ the right clients to the right ships and services. 

Moderators

  • Arnie Weissmann, Editor-In-Chief, Travel Weekly
  • Lee Xin Hui, Assistant Editor, Travel Weekly Asia

Speakers

  • Alicia Seah, Director of marketing & communications, Dynasty Travel
  • Wasana Paisarn-Akanee, GM, Joyful Holiday Co. Ltd, Thailand
  • Kenny Cheong, MD, Hwajing Travel & Tours, Malaysia

5:15pm – 5:30pm

Asia’s Cruise Trends 2017

Presenter

  • Wong Jiali, Regional Manager, Asia, Cruise Lines International Association

5:30pm – 5:35pm

Closing remarks


5:35pm – 5:45pm

Lucky Draw 2


Reception

5:45pm – 6:30pm