Toh Poh Joo joined Changi
Airport Group (CAG) in 2014 to take on the role of terminal management. His
responsibility includes customer service, ground operations and facilities
management across all four terminals at Changi Airport. In addition, he helms
the development of the fly-cruise transfer service initiative, which will be
launched next year when Jewel Changi Airport — the airport’s latest mixed-use
development — welcomes visitors and travellers for the very first time.
Prior to his career at
CAG, Toh was in the hospitality industry. He lived and worked in China and
Japan for four-and-a-half years before returning to Singapore to join CAG.